Dispatch Position Overview:
Seeking a highly organized and proactive HVAC Service Dispatcher to join our service department. The ideal candidate will be responsible for coordinating and dispatching HVAC technicians, managing their schedules, checking invoices, ordering parts, and assisting with billing processes. This role is crucial in ensuring seamless service operations and excellent customer service.
Key Responsibilities:
- Dispatching & Scheduling: Coordinate and dispatch HVAC service technicians to job sites based on priority and availability. Maintain and update daily service schedules to optimize efficiency.
- Technician Support: Provide real-time support for technicians by coordinating parts, tools, and materials as needed.
- Invoice Management: Review and verify service invoices for accuracy before processing. Ensure proper documentation is submitted and approved for billing.
- Part Ordering & Inventory: Order parts and supplies for ongoing service jobs. Maintain an accurate inventory and coordinate deliveries to job sites.
- Customer Communication: Provide updates to customers regarding the status of service calls, including technician arrival times, delays, and follow-up appointments.
- Billing Assistance: Work with the accounting team to ensure timely and accurate billing for completed jobs. Assist with resolving billing discrepancies.
- Data Entry & Record Keeping: Accurately enter and maintain service records in company systems. Track job progress, parts usage, and technician hours.
- Collaboration: Work closely with the service manager, technicians, and the administrative team to ensure smooth operations and customer satisfaction.
Qualifications:
- Previous experience as a dispatcher, preferably in HVAC or similar technical services.
- Proficiency in Microsoft Office and dispatch software.
- Basic knowledge of billing processes and invoicing.
- Familiarity with HVAC systems and parts is a plus.
